The Ministry of Home Affairs has been ranked at 1 under the Central Ministries Portal in a National e-Governance Service Delivery Assessment conducted by the Department of Administrative Reforms and Public Grievances (DARPG).
The National e-Governance Service Delivery Assessment was conducted by the Department of Administrative Reforms and Public Grievances (DARPG) in association with its knowledge partners, viz. NASSCOM and KPMG in 2021.
What is National e-Governance Service Delivery Assessment?
National e-Governance Service Delivery Assessment is a periodic assessment conducted by the Department of Administrative Reforms and Public Grievances (DARPG).
It is intended to improve the effectiveness of States and Union Territories and the Central Government in the delivery of their online services to citizens.
After the evaluation results which were released recently, the website of the Ministry of Home Affairs (MHA) has been ranked at 1 under the Central Ministries Portal and the Digital Police Portal has been placed at 2 under the Central Ministry Services Portal.
In this exercise, the service portals were evaluated along with their parent Ministry/Department’s portal.
In respect of MHA, the Digital Police portal of the National Crime Records Bureau (NCRB) was shortlisted for evaluation under the Services Portal.
Correspondingly, the main website of the Ministry of Home Affairs was shortlisted as the parent Ministry portal for evaluation.
All Government portals that were evaluated were divided into two main categories-
- States/Union Territories/Central Ministry portal
- State/Union Territory/ Central Ministry Services Portals
Parameters of Assessment
There were four main parameters of assessment:-
- Accessibility
- Content Availability
- Ease of Use and Information Security
- Privacy for Central Ministry Portals
- An additional three parameters were also used for the Central Ministry Services Portals – End Service Delivery, Integrated Service Delivery, Status, and Request Tracking.